Privacy Policy

1. General

Kache Media Pty Ltd trading as The Spec Sheet (NZBN 9429050527007) and its parent company Kache Media Pty Limited (ABN 57 632 493 835) (together referred to as TSS, we, our or us) recognises that your privacy and the protection of your personal information is important.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information and outlines your rights regarding that information.

We handle personal information in accordance with applicable privacy laws, including:

  • the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); and

  • the Privacy Act 2020 (New Zealand) where applicable.

This policy applies to:

  • The Spec Sheet platform;

  • our website;

  • customer communications;

  • integrations and support systems; and

  • social media accounts operated by TSS.

2. What is Personal Information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

3. Collection of Personal Information

We collect personal information reasonably necessary to operate our business and provide our services.

Types of personal information we may collect include:

  • name;

  • work email address;

  • employer and role/title;

  • account login information;

  • contact details entered into the platform by authorised users;

  • communications between you and TSS; and

  • technical and usage information relating to access to our website or platform.

We collect personal information when you:

  • register for or use The Spec Sheet platform;

  • communicate with us;

  • submit enquiries through our website;

  • engage with customer support; or

  • interact with our social media channels.

We may also collect technical information such as IP address, browser type, access time and pages accessed.

We only collect personal information where it is reasonably necessary for our business activities and in accordance with applicable law.

4. Sensitive Information

TSS does not intentionally collect sensitive information such as information relating to racial or ethnic origin, political opinions, religious beliefs, health information, criminal history or sexual orientation.

If sensitive information is provided to us, it will be handled in accordance with applicable privacy laws.

5. Use of Personal Information

We may use personal information for purposes including:

  • providing and operating The Spec Sheet platform;

  • enabling collaboration and sharing of advertising specifications as directed by users;

  • managing customer subscriptions and relationships;

  • providing customer support;

  • maintaining platform security and performance;

  • improving our services;

  • responding to enquiries; and

  • sending service communications and marketing communications where permitted by law.

TSS does not sell personal information to third parties.

You may opt out of marketing communications at any time.

6. Disclosure of Personal Information

We may disclose personal information to:

  • authorised users within your organisation;

  • third parties where users choose to share information through the platform;

  • service providers assisting us to operate our services;

  • professional advisers; or

  • regulators, courts or authorities where required or authorised by law.

We take reasonable steps to ensure service providers handle personal information appropriately.

7. Cookies, Analytics and Intercom

Our website and platform use cookies and similar technologies to support functionality and improve user experience.

TSS uses Intercom, a third-party customer communication platform, to provide onboarding assistance, customer support and service communications. Intercom may process information such as:

  • name;

  • email address;

  • device information; and

  • interaction history relating to support requests.

You may control cookie preferences through your browser settings. Disabling cookies may affect certain functionality.

8. Automated Processing and Artificial Intelligence

TSS does not currently use artificial intelligence systems or automated decision-making technologies to process personal information within The Spec Sheet platform.

9. Storage, Security and Cross-Border Transfers

TSS stores personal information using secure systems and cloud infrastructure providers including Amazon Web Services (AWS).

Personal information is stored on servers located within Australia.

Users located outside Australia acknowledge that personal information may be transferred to and stored in Australia for the purpose of providing services.

TSS maintains an information security management program aligned with recognised international standards.

TSS is ISO/IEC 27001 certified and aligned with SOC 2 security principles, demonstrating the implementation of security controls designed to protect information confidentiality, integrity and availability.

While we take reasonable steps to protect personal information, no internet transmission is completely secure.

10. Customer Data and Roles

Where organisations use The Spec Sheet platform:

  • the customer organisation controls the personal information entered into the platform; and

  • TSS generally acts as a service provider processing information on behalf of that organisation for the purpose of delivering and supporting the platform.

11. Data Retention

TSS retains personal information only for as long as reasonably necessary to:

  • provide services;

  • comply with legal obligations;

  • resolve disputes; and

  • enforce agreements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Customers may request deletion of account data subject to contractual arrangements.

12. Service Providers

TSS engages third-party providers to support delivery of services, including hosting, communications and operational systems.

These providers may access personal information only as necessary to perform services on our behalf and are subject to appropriate confidentiality and security obligations.

13. Data Security Incidents

If TSS becomes aware of a data breach involving personal information likely to result in serious harm, we will respond in accordance with applicable privacy laws, including investigation, containment and notification obligations.

14. Access to Personal Information

You may request access to personal information we hold about you by contacting us using the details below.

We will respond within a reasonable timeframe and in accordance with applicable law.

15. Correction of Personal Information

You may request correction of personal information that is inaccurate, incomplete or out of date.

16. Complaints

If you have concerns about how we handle personal information, please contact us first.

You may also contact:

17. Changes to this Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. Changes take effect from publication.

18. Contact Details

The Spec Sheet – Privacy Officer

Email: support@thespecsheet.com
Address: 1 Butt St, Surry Hills NSW 2010, Australia